Frequently asked questions
(I'm currently building this page! Feel free to ask me anything (on twitter only @ericpare), and I'll list the details here.
Q- My camera is not listed in the supported camera list. Can it work anyway?
A- Your camera needs to be able to output clean HDMI out (without overlays). Check out your camera manual if you are not sure.
Q- Where can I find my saved images and videos?
A- From the gear icon, click on the image folder link
Q- What is the range of the wireless gamepad?
A- The provided remote control can be used at up to two meters. For outdoors work or live performances, I highly recommend a gamepad with a dedicated dongle and a usb extension. I also love this finger trigger which works greatly and allows me to keeps my both hands free: https://amzn.to/2DhSgq6.
Q- Do I need internet to run Virtual.Ink?
A- You need an internet connection in these two cases only: 1) to validate your license when you run the app. 2) to share the videos from the sharing screen. If for some reason you go offline during an event, you’ll still be able to use the sharing station, but you’ll have to get back online at some point to clear the queue.
Q- If I have a Basic or Pro version, how can I upgrade to a Dual one?
A- Basic+Pro = Dual. You simply need to purchase a Pro if you have a Basic, or a Basic if you have a Pro. However, you’ll have to decide if you want to go with two individual licenses (Pro + Basic) or a Dual one. Each license is good for a single computer at a time
Q- Do I need to have two cameras of the same model?
A- No, but ideally, you will have the same focal length on both cameras so you can easily align the images
Q- How do I align my two feeds?
A- By using two lights. Have a subject in the center of your frame, and try to align the two lights. It is easier if you have Gear Heads (Benro GD3WH, Manfrotto 410 Junior Geared Head)